The delivery guy didn't throw a fit. My answer is based on personal experience. In some cases, Amazon will let you return items for free. I don't know Amazon's policy. If you received the item as a gift or you bought an item through a third party on Amazon, you can still return your item but the process is slightly different. Exchange or return items Manage Prime Cancel or view benefits ... Prime Now FREE 2-hour Delivery on Everyday Items: Amazon Photos Unlimited Photo Storage Free With Prime : Prime Video Direct Video Distribution Made Easy: Shopbop Designer Fashion Brands: Amazon Warehouse Great Deals on Quality Used Products : Whole Foods Market America’s Healthiest Grocery Store: Woot! This is a really useful one. Deals and … If you ordered directly from Amazon and it’s within 30 days of delivery, you can usually get a full refund or replacement. Yes. You received a damaged item. The seller pays for the transit cost. Steps. Then, you need to package and ship the item back to finalize the return. You can also get a free return and full refund if an item has arrived after it’s estimated despatch time. If the item says ‘free returns’ next to the price, then it’s eligible. Usually 3 attempts are made for CoD orders. Free returns. We'll refund your return costs on items sold and/or Fulfilled by Amazon, up to our standard delivery option cost, in the following cases: You received an incorrect item. You received a defective item. But I guess it could vary from one delivery person to another. Original delivery … You can return eligible products in a new and unworn condition in the original packaging within 30 days of receipt of delivery for a full refund. And if a delay means you get something too late, then it’s worth returning the items and getting the full refund. I always use Amazon's Card on Delivery option. You are returning shoes, clothing, jewelry, or watches. I think lots of people shop on Amazon for the fast delivery, often when they’ve left something to the last minute. If the customer doesn't accept delivery or cancels the order then automatically RTO flag opens up in the firm's system which means return to origin. You received an item that does not match its description.