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Try following these steps to resolve this issue: NOTE: Because each of these steps represents a possible solution to this issue, check the A/V receiver status after completing each step. Fix the connection to prevent a short circuit. How to perform a power reset on your home audio or video product. Get access to all information, keep your product up to date and enjoy great deals, Find out more about Domestic and Tourist warranty, A place where you can find solutions and ask questions, Book a service appointment, track repair status, check service charges and service centre locations, Never miss an update again! Thanks for the tip. I had the same “protect” problem with a Sony STR-AV1070 I was ready to take a hammer to. Visit your nearest store or shop online. Tried the disconnect/reconnect of all internal connectors. If the issue is still unresolved, service may be required. If the impedance is not correct, sound will not come out properly and the speaker may be damaged. Reduce the volume level. Sound from connected TV. Hurry! NOTES: Then turn the device back on and check if the issue is resolved. The audio, video, or both goes out when using an HDMI connection. This is normal. How To | Remove "Protect Error" on a Sony receiver - YouTube My sony stereo goes to protect mode when i turn the volume up just a little ... My Sony receiver goes into protect mode and shuts off when. The sound is output from both the receiver and the TV. If the words PROTECT / PROTECTOR and PUSH POWER appear in alternating sequence on the display of your home audio device, or if the words PROTECT or PROTECTOR appear, there may be an external speaker issue or connection issue that is triggering the protection circuit. All Mobile, Tablets & Smart Devices products, Learn how to turn captions on or off when watching Internet videos from YouTube. NOTES: Raising the volume with a low impedance speaker will trigger the protection circuit. Make sure the speaker impedance is within the recommended range. PROTECT and PUSH POWER flash alternately on the amplifier screen. Refer to the video below for how to remove "Protect Error" on a Sony receiver. How to hear the television sound through the speakers of a stereo receiver or home theater system. If the speakers being used is within the suitable range and is still not working, there may be a malfunction or some other flaw within the speakers. NOTE: If model-specific information is needed to complete any of these steps, refer to the instruction manual with the product. The receiver does not turn off even when the TV is turned off. Inspect the speaker cords. PUSH POWER / PROTECT / PROTECTOR is flashing in the display of the home audio device. Tutorial:Learn how to turn captions on or off when watching Internet videos from YouTube. If there has been an electrical surge or power outage, then the internal surge protection inside the home audio device may have been triggered to protect the device from the surge. Reduce the volume level. Wonder of Wonders, it worked. Reduce the volume level. To isolate the problem, do the following: Turn off the home audio device, and remove all speaker wires from the back. The receiver turns off when the TV is turned off. Replace low impedance (outside of specifications) speakers with the correct impedance to prevent this from occurring. Bring home your favourite Sony products at fantastic prices for a limited time only. Find information and receive instant notifications about your product, Professional Products & SolutionsCorporateCareersContact Us. ... and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent. A fun place to learn about your Sony products. If speakers that are within the recommended impedance range, check the connections. Test by using a different set of speakers if available. Ensure the top of the home audio device has proper ventilation to keep it from overheating. If a cord is frayed or in contact with another terminal, an error will occur. No image and/or sound is output from the TV when the receiver is in the standby mode. If you continue to use the low impedance (outside of specifications) speakers and you ran the. No TV sound is output from the receiver. To reset the internal surge protection circuit unplug the AC power cord from the wall for at least 30 minutes. Applicable Products and Categories of This Article. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. If the impedance of any of the speakers is below the rated impedance range indicated on the rear of the home audio device next to the speaker connections, the home audio device may enter the PROTECT mode. I can turn the volume up now . If the impedance of any of the speakers is below the rated impedance range indicated on the rear of the home audio device next to the speaker connections, the home audio device may enter the PROTECT mode. It looks like JavaScript is disabled in your browser. If the impedance of any of the speakers is below the rated impedance range indicated on the rear of the home audio device next to the speaker connections, the home audio device may enter the. Raising the volume with a low impedance speaker will trigger the protection circuit. If it is still having the same issue, turn off the device again and let it rest for at least 30 minutes before turning it on again. Running the home audio device in a poorly ventilated cabinet can trigger the protection circuit.

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